Privacy Policy
Privacy Policy for Happier at Home
Introduction
Happier at Home is committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable laws and regulations.
Information Collection
We collect personal information, including but not limited to:
- Identifiable Information: Names, contact details (phone number, email address, physical address), date of birth, and other information provided by our clients or their families.
- Health-Related Information: Health conditions, care requirements, and other related information needed to provide personalized services.
- Financial Information: Payment details, billing addresses, and information required for payment processing.
- Website Usage Information: We gather non-personal information, such as IP addresses, browser types, and pages viewed, through cookies and other tracking technologies to enhance website functionality and improve user experience.
Use of Information
We use personal data for the following purposes:
- Service Delivery: To provide non-medical home care services tailored to the needs of our clients.
- Communication: To communicate with clients, caregivers, and family members regarding appointments, service updates, and other inquiries.
- Service Improvement: To improve the quality of our services based on feedback and interactions.
- Marketing: To inform you about new services, promotions, or updates that may be of interest, but only with your explicit consent.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
Data Sharing
We do not sell personal data. However, we may share your information in the following circumstances:
- Service Providers: Information may be shared with trusted third-party service providers essential for delivering our services (e.g., IT support, payment processors). All third-party providers adhere to strict confidentiality agreements and data protection standards.
- Healthcare Providers: With your consent, we may share relevant information with healthcare professionals involved in your care.
- Legal Obligations: We may disclose information when required by law, such as responding to subpoenas, court orders, or other legal processes.
Security Measures
We implement industry-standard security measures to protect personal data, including:
- Encryption: Personal data is encrypted both in transit and at rest.
- Secure Storage: All personal information is stored on secure servers with restricted access.
- Access Control: Only authorized personnel have access to personal information, and access is granted on a need-to-know basis.
- Employee Training: Staff members receive ongoing training in data protection practices to ensure compliance.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance User Experience: Remember user preferences and improve website navigation.
- Analyze Website Traffic: Track how our website is used to help us improve functionality and content.
You can control your cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
User Rights
You have the following rights concerning your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any inaccuracies in your personal information.
- Deletion: Request deletion of your personal information where it is no longer necessary for us to retain it.
- Restriction: Request that we limit the processing of your personal data under certain conditions.
- Objection: Object to the processing of your data for marketing purposes.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided below.
Contact Information
For any questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact us at:
Email: info@happierathome.com
Phone: (585) 485-3733
Address: 3349 Monroe Ave., Suite 287 Rochester, NY 14618
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
